Welcome to Mykish Travel. These Travel Service Provider Terms and Conditions (“Terms”) outline the legal framework for your relationship with us when we facilitate your travel arrangements with third-party providers. By engaging our services or making a booking, you agree to be bound by these Terms.
These Terms apply to all bookings made directly with our travel consultants (in person, over the phone, or by email), as well as online bookings. We will consider the individual making the booking as having the authority to act on behalf of all other travellers listed, and that person will commit all such travellers to these Terms.
1. ABOUT US
1.1. We are Mykish Travels PTY LTD of 5 Magenta place Wishart 4122 QLD, Australia with ABN: 37681907380 (“Mykish Travel”, “we”, “us”, or “our”).
1.2. We operate the website at www.mykishtravels.com.au (our “website”).
1.3. To contact us, please email info@mykishtravels.com.au, or write to us at the addressabove.
1.4. These Terms were last updated on Friday, 27th of June, 2025.
1.5. The following documents are also part of these Terms:
1.5.1. Our Privacy Policy
1.5.2. Our Cookie Policy
1.5.3. Our Privacy Policy (Services)
1.5.4. Our Terms of Use
1.5.5. Our Competition Terms
1.5.6. Our Travel Insurance Policy Documents
1.5.7. Our Brochure Terms and Conditions
1.5.8. Our Booking Terms and Conditions
1.5.9. Our Gift Card Terms of Use
1.5.10. Our Payment Policy
1.5.11. Our Feedback/Complaints Policies
2. OUR ROLE AS YOUR TRAVEL AGENT
2.1. Mykish Travel acts solely as an independent travel agent. This means our primary function is to arrange and facilitate the sale of travel products and services – such as flights, accommodation, tours, cruises, and car hire – on behalf of independent thirdparty supplier (“Suppliers”). These Suppliers include airlines, hotels, tour operators, and other service providers who directly provide the travel services to you.
2.2. When we make a booking for you, your contract for the provision of the specific travel product or service is directly with th relevan Supplier(s). Mykish Travel does not own, control, or operate any of the travel products or services that you book. Our responsibility limited to providing ou booking and advisory services to you, whichwe will perform with reasonable care and skill.
2.3. All bookings made through us are subject to these Mykish Travel Terms, as well as the distinct terms and conditions, policies, and rules of the relevant Supplier(s). It is your responsibility to read and understand both our Terms and the Supplier’s terms and conditions, which are often available on their websites or upon request. We will provide you with information on where to find these Supplier terms.
3. RESPONSIBILITY OF SERVICE PROVIDERS
You acknowledge that the travel products and services you book (e.g., flights, hotel stays, tours) are provided by independent third-party Suppliers. Each Supplier operates under its own terms and conditions, policies, and rules, which will govern your relationship with them. The Supplier is solely responsible for the safe, proper, and timely provision of their specific service, including but not limited to, the operation of flights, the quality of accommodation, the safety of tours, and the fulfilment of any other service contracted. Mykish Travel has no control over the operations or policies of these independent Suppliers and, therefore, accepts no liability for any acts, omissions, defaults, or negligence on the part of any Supplier or any other third party. Your legal rights and remedies concerning the delivery, quality, or failure of the travel services are directly against the specific Supplier(s) providing those services, not Mykish Travel.
4. THIRD-PARTY CONTENT AND INFORMATION DISCLAIMER
4.1. Any information provided by Mykish Travel, including in brochures, on our website, or through our consultants, regarding travel products and services (such as descriptions of hotels, tours, or airlines) is based on information supplied to us by the relevant thirdparty Suppliers. While Mykish Travel exercises reasonable care to ensure the accuracy and currency of such information at the time of publication or communication, we do not have personal knowledge about all facilities or services provided by each Supplier. We do not independently verify all information provided by Suppliers and cannot guarantee its absolute accuracy, completeness, or suitability.
4.2. You acknowledge that facilities, services, prices, or other aspects described in thirdparty content (e.g., Supplier websites, brochures) may change without notice, or may contain errors or omissions. Mykish Travel disclaims all liability for any loss, damage inconvenience, or expense you may suffer in reliance on information provided by Suppliers or other third parties, or for any errors, omissions, interruptions, or inaccuracies in such information. We recommend that you verify all critical information with the relevant Supplier directly before or at the time of booking, and remain aware that conditions can change.
5. PRIVACY RELATED TO THIRD-PARTY SHARING
6. TRAVEL DOCUMENTS
7. TRAVEL INSURANCE
7.1. We strongly advise obtaining comprehensive travel insurance covering cancellation,medical/repatriation expenses, personal injury, death, loss of luggage and money, and personal liability. We may request proof. Credit card or reciprocal medical cover is often not comprehensive. DFAT strongly recommends travel insurance for all overseas travel. Your consultant can offer general information. For details on services and quotes, refer to the insurer’s Combined FSG/PDS and TMD.
7.2. Mykish Travel is an authorised representative of [Your primary travel insurance provider’s name] (“[Insert]”) and receives benefits when you purchase travel insurance through us from [Insert]. We and [Insert] are authorised to arrange travel insurance products on behalf of t insurer, [Insurer’s Name, ABN, AFSL]. [Insert] possesses a binding authority from MSI to issue insurance contracts and to handle or settle claims as MSI’s agent.
7.3. You must read the insurer’s Combined FSG/PDS and TMD before purchasing, ensuring it meets your needs and financial situation. These documents detail conditions, limits, exclusions, cooling-off period, and privacy/complaints procedures. To insurance or for questions, contact us. Declining insurance may require signing a disclaimer.
8. PASSPORTS AND VISAS
8.1. It is your sole responsibility to ensure that you and all members of your travelling party have valid passports, visas, and re-entry permits, and comply with all health and vaccination requirements for all countries you intend to visit or transit through. Most countries require passports to be valid for at least six (6) months beyond your intended return date. Any fines or expenses due non-compliance are your responsibility. We can provide general information, but recommend verifying requirements with relevant embassies, consulates, and government health authorities well in advance. For Australian citizens, DFAT(www.smartraveller.gov.au) offers comprehensive travel advice.
8.2. For travel to or transiting through the United States, consulthttps://esta.cbp.dhs.gov for ESTA pre-registration information. For Canada http://www.cic.gc.ca/english/visit/eta.asp for eTA details. For the United Kingdom (from 8 Jan 2025), refer https://www.gov.uk/guidance/apply-for-an-electronictravel-authorisation-eta for ETA information. We advise applying for ESTA/eTA/ETA before booking if eligibility concerns exist.
9. Health
10. PRICES
11. FINANCIAL ARRANGEMENTS
12. TAXES
13. SERVICE GUARANTEES
14. DEPOSITS AND FINAL PAYMENTS
15. OUR CHANGE AND CANCELLATION FEES
16. TRAVEL SERVICE PROVIDER CHANGE AND CANCELLATION FEES
17. CHANGES OR CANCELLATIONS BY YOU
18. CHANGES OR CANCELLATIONS BY A TRAVEL SERVICE PROVIDER
19. UNAVOIDABLE OR EXTRAORDINARY CIRCUMSTANCES (FORCE MAJEURE)
19.2. If a supplier cancels/alters your booking due to such circumstances: We will liaise with the supplier to ascertain your options (e.g., refund, credit, rebooking). Refunds/credits from suppliers are subject to their force majeure policies. Some may offer future travel credits instead of cash, or refunds may be delayed/partial. Mykish Travel is not responsible for supplier performance or your incurred costs (e.g., extra accommodation). Your travel insurance may be your primary recourse. Our service fees are non-refundable. For full details on unavoidable or extraordinary circumstances, please refer to our General Booking Terms and Conditions.
20. PRODUCT DESCRIPTIONS
21. MAPS AND PHOTOGRAPHS
22. PAYMENTS
23. FEEDBACK AND COMPLAINTS
24. BAGGAGE
25. PRE-DEPARTURE CONTACT
26. SPECIAL REQUIREMENTS
27. FREQUENT FLYER OR OTHER LOYALTY PROGRAMME
28. SCHEDULE CHANGES
29. MONIES NOT HELD ON TRUST
30. MYKISH TRAVEL CREDIT
31. MODIFICATIONS OF THESE TERMS
32. OTHER IMPORTANT TERMS
32.1. We can transfer our rights and obligations under a contract to another organisation, but this won’t affect your rights or our obligations under these Terms. We will notify you on this webpage if this happens.
32.2. You can only transfer your rights or obligations under these Terms to another person if we agree in writing.
32.3. This contract is between you and us. No other person has any rights to enforce its terms.
32.4. Each part of these Terms operates separately. If any court or relevant authority decides that any part is unlawful or unenforceable, the remaining parts will still be valid and in effect.
32.5. If we don’t insist that you perform your obligations under these Terms, or if we don’t enforce our rights against you, or if we delay in doing so, that doesn’t mean we have given up our rights and doesn’t mean you don’t have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that won’t mean we automatically waive any later default.
32.6. No joint venture, partnership, agency, or employment relationship has been created by these Terms.
32.7. These Terms and any documents specifically mentioned in them form the entire agreement between us regarding their subject matter and replace all previous agreements, promises, assurances, warranties, representations, and understandings, whether written or spoken. You agree that you have no remedies regarding any statement, representation, assurance, or warranty (whether innocent or negligent) that is not set out in these Terms or any document specifically referred to in them. You also agree that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms or any document specifically referred to in them.
32.8. Both you and Mykish Travel agree to comply with all applicable laws, regulations, and industry standards relevant to our respective obligations and dealings under these Terms.
32.9. If any dispute arises, the laws of Queensland, Australia, will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Brisbane, and waive any right to object to legal proceedings there. If disputes/claims arise, you agree to first try good faith discussions with us. If not resolved within sixty (60) days, then both parties irrevocably submit to the exclusive jurisdiction of Brisbane courts.
